Frequently Asked Questions
Your guide to shopping with PEDRO
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier's website to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure that all tags and protective films are intact to qualify for a full refund.
Do you offer international shipping?
Yes, PEDRO ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I determine my correct size?
You can refer to our comprehensive Size Guide located on every product page. It provides measurements in both centimeters and inches to help you find the perfect fit for footwear and accessories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods such as Apple Pay and Google Pay.
Are your leather products sustainably sourced?
PEDRO is committed to ethical sourcing. We work closely with certified tanneries to ensure our leather production meets high environmental standards and social responsibility criteria.